he role of Global Capability Centers (GCCs) in India is undergoing a profound transformation. No longer viewed as cost-efficient back-office operations, leading GCCs are becoming critical drivers of innovation, technology, and enterprise strategy. Lowe’s India is a prime example of this evolution.

The Bengaluru-based center of the US home improvement retail giant is redefining what a GCC can achieve. Rather than functioning solely as a support organization, Lowe’s India is positioning itself as a strategic business partner that influences global product development, digital transformation, AI innovation, and customer experience initiatives across the enterprise.

Moving Beyond the GCC Label

As multinational organizations rethink the purpose of their India operations, Lowe’s India is embracing a broader mission. The company’s leadership views the center not merely as an offshore extension but as an integral part of Lowe’s global growth and innovation strategy.

This shift reflects a larger trend across India’s GCC ecosystem, where centers are increasingly taking ownership of business-critical functions, driving product innovation, and contributing directly to enterprise outcomes rather than simply executing delegated tasks.

For Lowe’s India, the goal is to create an environment where teams build, innovate, and influence decisions that shape the future of retail technology worldwide.

A Technology and Innovation Powerhouse

Over the years, Lowe’s India has expanded its capabilities significantly. The center now supports a wide range of functions, including:

• Enterprise Architecture
• Data Science and Analytics
• Supply Chain Technology
• Merchandising Systems
• Financial Planning and Analytics
• Marketing Technology
• Omnichannel Platforms
• Customer Experience Solutions

These capabilities enable Lowe’s India to contribute across the entire retail value chain, from customer-facing digital experiences to backend operational excellence.

The center’s growing influence demonstrates how GCCs are becoming innovation engines that create measurable business value for global organizations.

AI at the Core of Transformation

Artificial Intelligence has become a major focus area for Lowe’s global operations, and India is playing a central role in this journey.

The company is leveraging AI-driven technologies to enhance customer engagement, optimize supply chains, improve operational efficiency, and support intelligent decision-making across the organization. Lowe’s India teams are actively involved in building and scaling these next-generation capabilities.

As AI continues to reshape the retail industry, the Bengaluru center is expected to remain a key contributor in developing innovative solutions that improve both customer experiences and business outcomes.

Building a Future-Ready Workforce

One of the distinguishing aspects of Lowe’s India is its emphasis on talent development and workplace culture.

The organization is focused on creating an environment where employees can continuously learn, experiment, and grow. By investing in digital skills, leadership development, and emerging technologies, the company aims to prepare its workforce for the future of retail and technology.

This people-first approach aligns with the broader GCC trend where attracting, nurturing, and retaining high-quality talent has become a strategic priority.

Driving Global Impact from India

Lowe’s India’s journey illustrates how GCCs are evolving into centers of excellence that influence global business strategy.

The center is no longer limited to supporting operations; it is helping define new products, modernize platforms, improve customer experiences, and accelerate enterprise-wide innovation. This transformation reflects the growing confidence multinational companies have in India’s talent ecosystem and its ability to deliver high-value strategic outcomes.

The Future of Lowe’s India

As the GCC landscape continues to mature, Lowe’s India is positioning itself at the forefront of the next phase of growth. By combining deep technology expertise, AI-driven innovation, and a strong talent culture, the organization is demonstrating what modern GCCs can become.

Its evolution from a traditional support center to a strategic innovation hub highlights a broader shift taking place across India’s GCC ecosystem—one where centers are increasingly shaping global business decisions, driving digital transformation, and creating long-term competitive advantage for their parent organizations.

Key Takeaway: Lowe’s India is proving that the future of GCCs lies beyond cost optimization. The center is emerging as a strategic partner that drives innovation, AI adoption, talent development, and enterprise transformation on a global scale.

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Hyderabad, India: Global quality engineering and software testing company TestingXperts has inaugurated a new AI Delivery Centre in Hyderabad, marking a significant step in its strategy to expand AI-led quality engineering services and support the growing demand for intelligent software testing solutions.

The new centre is designed to accelerate the adoption of Artificial Intelligence (AI), Generative AI (GenAI), and intelligent automation across enterprise testing engagements. It will serve as a global hub for developing next-generation testing frameworks that help organizations improve software quality while reducing delivery timelines.

Strengthening AI-Powered Quality Engineering

The Hyderabad AI Delivery Centre will focus on building advanced capabilities in AI-driven test automation, predictive quality engineering, autonomous testing, and intelligent test management. The facility will enable TestingXperts to deliver scalable, technology-enabled testing services for enterprises undergoing digital transformation.

By integrating AI into software quality assurance, the company aims to improve testing accuracy, accelerate release cycles, and enhance customer experiences across industries.

Hyderabad Reinforces Its Position as an AI Innovation Hub

The decision to establish the new delivery centre in Hyderabad highlights the city’s growing importance as a destination for AI innovation and Global Capability Centre (GCC) investments. With access to a highly skilled technology workforce, world-class infrastructure, and a thriving digital ecosystem, Hyderabad continues to attract global organizations expanding their engineering and AI operations.

The new centre is expected to support clients across multiple sectors, including banking, financial services, insurance, healthcare, retail, telecommunications, manufacturing, and technology.

Expanding Global Delivery Capabilities

The AI Delivery Centre will strengthen TestingXperts’ global delivery model by bringing together specialists in artificial intelligence, data engineering, cloud technologies, automation, and quality engineering. The company plans to leverage these capabilities to help enterprises modernize legacy testing processes and accelerate AI adoption across software development lifecycles.

The centre will also support research and innovation initiatives focused on developing proprietary AI-powered testing accelerators and automation platforms.

Supporting Enterprise Digital Transformation

As organizations increasingly embrace cloud-native applications, digital platforms, and AI-driven business models, software quality has become a critical business priority. Traditional testing approaches are no longer sufficient to meet the speed and complexity of modern application development.

TestingXperts’ investment reflects the industry’s broader shift toward AI-first quality engineering, where intelligent automation, predictive analytics, and machine learning are transforming how software is validated and deployed.

India’s Growing Role in AI-Led GCC Expansion

India continues to strengthen its position as a global hub for AI, engineering, and digital transformation. Companies are increasingly investing in specialized delivery centres that go beyond traditional IT services to focus on innovation, product engineering, and enterprise AI.

TestingXperts’ latest expansion reinforces this trend, demonstrating how organizations are leveraging India’s talent ecosystem to build advanced capabilities that support global customers.

Looking Ahead

The launch of the AI Delivery Centre in Hyderabad represents an important milestone in TestingXperts’ growth strategy. By investing in AI-powered quality engineering and intelligent automation, the company is positioning itself to help enterprises deliver faster, more reliable, and higher-quality digital products.

As demand for AI-enabled software testing continues to rise, the new centre is expected to play a pivotal role in driving innovation, accelerating digital transformation, and strengthening TestingXperts’ global delivery capabilities.

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As artificial intelligence reshapes industries worldwide, Global Capability Centres (GCCs) are entering a new era. No longer viewed as cost-efficient delivery hubs, today’s GCCs are evolving into AI-native innovation centres that drive enterprise-wide transformation. Success in this new landscape depends not only on technology investments but also on developing the right talent, leadership, and organizational capabilities.

The Rise of the AI-Native GCC

The Global Capability Centre ecosystem has undergone remarkable transformation over the past decade. What started as centralized support organizations focused on IT, finance, and business process services has evolved into strategic innovation hubs responsible for product engineering, research, cybersecurity, digital platforms, analytics, and enterprise transformation.

Artificial Intelligence is now accelerating this evolution.

Rather than simply adopting AI tools, leading organizations are redesigning their GCCs to become AI-native enterprises, where AI is embedded into decision-making, operations, product development, customer engagement, and business strategy.

This represents a fundamental shift.

The future GCC will not be measured by the number of employees it manages but by the intelligence it creates, the automation it delivers, and the business value it generates.

Why AI is Changing the GCC Operating Model

Generative AI, Large Language Models (LLMs), intelligent automation, and AI-powered analytics are changing how global organizations operate.

Across industries, AI is helping enterprises:

• Accelerate software development
• Improve customer experience
• Enhance risk management
• Automate repetitive processes
• Increase workforce productivity
• Improve knowledge management
• Support data-driven decision making

As enterprise adoption accelerates, GCCs are becoming the natural home for building, testing, governing, and scaling these capabilities globally.

Instead of supporting transformation initiatives, GCCs are increasingly leading them.

From Delivery Centres to Intelligence Centres

Traditional GCC success metrics focused on:

• Cost optimization
• Process efficiency
• SLA performance
• Resource utilization

The AI era introduces an entirely different set of priorities.

Modern AI-native GCCs focus on:

• Business innovation
• AI product development
• Digital platforms
• Enterprise automation
• Data engineering
• Responsible AI governance
• Continuous experimentation
• Faster product delivery
• Cross-functional collaboration

The centre becomes an innovation engine rather than merely an execution centre.

Skills Are Becoming the Biggest Competitive Advantage

Technology can be purchased.

Cloud infrastructure can be rented.

AI models can be licensed.

Talent cannot.

Organizations increasingly recognize that AI transformation depends far more on people than on algorithms.

The most successful GCCs are investing heavily in workforce capability development rather than simply recruiting AI specialists.

Building an AI-native workforce requires reskilling existing employees while preparing future talent for entirely new ways of working.

The Most Critical Skills for AI-Native GCCs

1. AI Literacy Across the Organization

Not every employee needs to become an AI engineer.

However, everyone needs to understand:

• What AI can do
• What AI cannot do
• Where AI creates value
• AI risks
• Responsible AI usage
• Prompt engineering basics
• AI-assisted workflows

AI literacy is becoming as fundamental as digital literacy.

2. Data Skills

AI is only as effective as the data behind it.

Future GCC professionals need expertise in:

• Data engineering
• Data governance
• Data quality
• Data pipelines
• Data visualization
• Data architecture
• Data security

Organizations with mature data capabilities will outperform those that merely deploy AI tools.

3. Machine Learning Engineering

As enterprises develop proprietary AI solutions, demand continues to grow for professionals skilled in:

• Machine learning
• Deep learning
• Neural networks
• Model deployment
• Model monitoring
• Feature engineering
• AI optimization

These skills enable GCCs to move beyond AI adoption toward AI creation.

4. Cloud and AI Infrastructure

AI workloads require scalable computing environments.

Future teams must understand:

• Cloud-native architecture
• GPU infrastructure
• Kubernetes
• MLOps
• Containerization
• DevOps automation
• AI deployment pipelines

Cloud and AI are becoming inseparable.

5. Cybersecurity for AI

As AI adoption increases, new security risks emerge.

Future GCC security teams must understand:

• AI security
• Model attacks
• Data poisoning
• Prompt injection
• Identity protection
• AI governance
• Regulatory compliance

Responsible AI begins with secure AI.

6. Human-Centered Design

AI systems must solve real business problems.

This requires professionals who understand:

• Design thinking
• User research
• Customer experience
• Product strategy
• Human-AI collaboration

Technical excellence alone no longer guarantees success.

7. Business Understanding

Perhaps the biggest shift is that AI specialists must increasingly understand business.

The future workforce combines technical depth with domain expertise in:

• Banking
• Healthcare
• Manufacturing
• Retail
• Insurance
• Supply chain
• Financial services

The combination of AI expertise and business knowledge creates significantly greater enterprise value.

Leadership Must Also Evolve

The AI revolution is changing leadership expectations.

Future GCC leaders will require capabilities beyond operational excellence.

Key leadership competencies include:

• AI strategy
• Change management
• Innovation leadership
• Digital transformation
• Ecosystem collaboration
• Talent development
• Ethical AI governance
• Cross-functional execution

Leadership is shifting from managing people to enabling intelligent organizations.

Continuous Learning Will Become Mandatory

Unlike previous technology waves, AI evolves at extraordinary speed.

Skills acquired today may require updating within months.

Organizations therefore need continuous learning ecosystems that include:

• AI academies
• Internal certifications
• Hands-on experimentation
• Hackathons
• Innovation labs
• Industry partnerships
• University collaborations
• Peer learning communities

Learning is becoming a permanent business capability rather than an occasional HR initiative.

Responsible AI Will Be a Core Capability

As AI becomes integrated into enterprise decision-making, organizations face increasing regulatory and ethical expectations.

Future-ready GCCs must establish governance frameworks covering:

• AI transparency
• Bias detection
• Explainability
• Privacy protection
• Intellectual property
• Regulatory compliance
• Model monitoring
• Human oversight

Responsible AI is rapidly becoming a board-level priority.

Building an AI-First Culture

Technology implementation alone cannot create an AI-native organization.

Culture plays a decisive role.

Successful GCCs encourage:

• Experimentation
• Curiosity
• Knowledge sharing
• Cross-functional collaboration
• Rapid prototyping
• Innovation at every level
• Data-driven decision making

Employees must feel empowered to use AI responsibly rather than fear it.

Organizations that build trust alongside technology adoption are more likely to achieve sustainable transformation.

India’s Opportunity to Lead

India’s GCC ecosystem is uniquely positioned to lead the global AI transformation.

With over 1,800 GCCs, a deep technology talent pool, world-class engineering expertise, and a rapidly growing AI ecosystem, the country has become a strategic destination for enterprise innovation.

Global organizations are increasingly assigning India-based teams responsibility for:

• Enterprise AI platforms
• Intelligent automation
• AI product engineering
• Digital transformation
• Advanced analytics
• Responsible AI governance
• Research and innovation

This marks a significant shift from execution-focused work toward strategic ownership of global AI initiatives.

The Road Ahead

The future of Global Capability Centres will not be defined solely by the technologies they adopt but by the capabilities they cultivate.

AI-native GCCs will combine advanced technologies with continuous learning, responsible governance, strong leadership, and multidisciplinary talent to deliver long-term business value.

Organizations that invest in AI skills today will be better positioned to accelerate innovation, improve productivity, and strengthen their competitive advantage in an increasingly intelligent enterprise landscape.

As AI continues to reshape the global business environment, GCCs have the opportunity to become more than operational hubs—they can emerge as the innovation engines that power the next generation of digital enterprises.