AI vs. Traditional Outsourcing: What Happens to the Future of Work? | Episode 1

What happens when a two-decade outsourcing veteran decides that the traditional outsourcing model is no longer enough? In this episode of CXO Room, Mani speaks with Rajeev Kumar, Co-founder & CEO of OwnGCC, about why he moved from traditional outsourcing to building a new GCC model focused on precision, specialized talent, AI, and business impact. Rajeev shares his journey, the changes he saw coming with Gen AI, and why he believes the future of outsourcing will require fewer people with deeper expertise. In this episode: Why Rajeev decided to start OwnGCC from scratch What AI is changing in the traditional outsourcing model Scale vs. precision: how GCCs approach work differently Why specialized talent matters more than simply adding headcount How AI is changing mortgage operations The impact of changing mortgage volumes and interest rates Why companies are becoming more open to experimentation AI, automation, exception handling and specialized underwriting What traditional outsourcing may struggle to deliver in an AI-driven environment “Traditional outsourcing was built for scale. OwnGCC is built for precision.” Watch the full conversation to understand how the GCC model is evolving from repetitive execution toward specialized expertise, decision-making, AI and measurable business impact. 🎙️ Welcome to CXO Room — Real conversations. Real business. No scripted success stories.